Terms and Conditions

Terms and Conditions

The following are the rules ("Terms") that govern the use of the ThePetProject.com Web site ("Site"). If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Laska Petcare Services Private Limited ("ThePetProject")'s relationship with you in relation to this website (www.thepetproject.com).

ThePetProject.com or Laska Petcare Services Private Limited ("ThePetProject"), whose registered office is: No. 479, 2nd Main, Hoysalanagar, Bangalore 560017 INDIA with the company registration number U93000KA2015PTC081758, reserves the right to change these Terms at any time, effective immediately upon posting on the site.


You hereby expressly agree to receive communications by way of SMS, telephone or VOIP calls, messaging app like WhatsApp on the registered mobile phone number /or electronic communications like e-mails from the Company and other third parties duly authorised by the Company. You hereby expressly consent to the monitoring and recording, by the Company of any and all communications between You and the Company or its agents, employees, consultants, contractors, or representatives of the Company or of their authorised partners, and such monitoring or recording waives any further notice or consent requirement under the applicable laws.

You can unsubscribe or opt-out from receiving communications from the Company. In which case, the Company will only send communications solely required for the purposes of availing the Services by You.


The prices of each of the Products may vary due to various factors and You may check the price on the Platform before placing an order. By placing an order You agree to pay the prices mentioned therein. All the Products listed on the Platform will be sold at Indian Rupees either at Maximum Retail Price (MRP) (inclusive of all taxes) or at a discounted price unless otherwise specified. The prices of the Products may be modified from time to time. The Company endeavours to make available the Products at the best prices as possible on the Platform. There can be an unintended error with respect to the Prices and other information of the Products. You may bring it to Our notice of such errors and we shall effect necessary corrections.

The Users will be informed about all the charges, fees, and costs (including, delivery fee) that may be levied on the purchase of the Products on the Platform at the checkout page during a transaction. The Company does not manipulate the price of any Products and/or Services offered on the Platform.

Return and Refunds

We have a NO-QUESTIONS asked RETURN and REFUND policy only under the following circumstances:

A return is made right at the point of delivery and not AFTER accepting the delivery (Read following section on EXCHANGES for post-delivery)
A product was received in a damaged condition at delivery
The original invoice is returned along with the products being returned in absolutely the same condition as at delivery - packaging and labelling intact.
We do offer an EXCHANGE in the following circumstances:

The products being returned are in absolutely the same condition as was delivered - packaging and labelling intact.
The products are accompanied by the original invoice as proof of purchase.
The Exchange is being requested within 7 calendar days from the date of purchase.
Our returns, refunds and exchanges can be seamlessly executed across our channels - online and offline stores. Should you need any assistance, please reach out to our support team.

User care

The warranty and guarantee, if any, applicable to the Products shall be that of the manufacturer and You may directly reach out to the manufacturer through the customer care details made available on the Product packaging. The Company is merely a reseller and disclaims any liability with respect to the manufacturing defects, quality, taste, performance of the Products sold.

You agree and understand that the Product images are representation of the Product and not actual image of the Product sold to You and You shall read the physical product label for the calorific and nutrition value, using instructions, batch, manufacture date, content, weight, manufacturer and the customer care details, as may be relevant, before consumption of the Products. WHILE EVERY REASONABLE EFFORT IS MADE TO MAINTAIN ACCURACY OF INFORMATION ON THE PLATFORM, ACTUAL PRODUCT PACKAGING, MAY CONTAIN MORE AND/OR DIFFERENT INFORMATION THAN WHAT IS SHOWN ON THE PLATFORM. IT IS RECOMMENDED TO REFER THE INFORMATION PRESENTED ON THE ACTUAL PRODUCT PACKAGING

Company reserves its right to refuse to process transactions by Users with a prior history of questionable transactions including without limitation breach of any agreements by User with Company or breach/violation of any law or any charges imposed by bank or breach of any policy without giving any reasons. Company may do such checks as it deem fit before approving the User's order for security or other reasons at the discretion of Company. As a result of such checks, if the Company is not satisfied with the credibility of the User or genuineness of the transaction, it will have the right to reject such an order. Company may delay the dispatch or cancel any transaction at its sole discretion, if it is suspicious of any User's authenticity or activity or if the User is conducting high transaction volumes, to ensure safety of the transaction.

Beware of fraud

Please do not share Your debit/credit card number, CVV number, OTP, UPI/ATM pin and other sensitive information with anyone claiming to be a Company representative. Company or its authorised representatives will NEVER ask You to share the aforesaid details. Beware of fraudsters and please report incidents immediately to Your bank, the nearest police station and at https://cybercrime.gov.in/.

For assistance on a ThePetProject order or refund related issues, click on the ‘Contact Us’ section on the site.

Please exercise caution to verify the portals/website links claiming to be ThePetProject or a lookalike or a payment link shared over social media or a social messaging apps claiming to be discounts or offers and proactive calls from unauthorised numbers requesting for personal/financial information.

Authorized Site Visits

You agree that you are only authorized to visit, view, and retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify, scrape, or otherwise distribute the material on this Site for any commercial use, or for any purpose other than as described in these Terms.

Your Personal Information available/ provided to ThePetProject.com

In order to take advantage of certain features on the Site, you may be required to register with ThePetProject. ThePetProject's use of any personal information that you provide to ThePetProject.com during any registration process is governed by ThePetProject's privacy policy. Any of your information which you provide when you use this website in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy.


The content of the pages of this website is for your general information and use only. It is subject to change without notice and without any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)


  1. You may not reproduce, publish, perform, broadcast, make an adaptation of, sell, lease, offer or expose any copy of any Content in respect of which we own the copyright without our consent, or in the case of the Content of a third party author, without his or her consent.
    2. You acknowledge that we own the right, title and interest in and to the Services developed and provided by us, the system which provides the Services and all software associated with the Services, as well as all Intellectual Property Rights thereto.
    3. You will comply with all national and international laws pertaining to Intellectual Property Rights.

Indemnification and Limitation of Liability

You agree to indemnify, defend and hold harmless ThePetProject and its affiliates including but not limited to its (and its affiliates’) officers, directors, consultants, agents, representatives and employees; and its third party partners (“Indemnitees”) from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including reasonable legal fees) asserted against or incurred by the Indemnitees that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms and/or the Privacy Policy. Further, You agree to hold the Indemnitees harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Platform, any misrepresentation with respect to the data or information provided by You, Your violation of the Terms and/or the Privacy Policy, Your violation of applicable laws, or Your violation of any rights of another, including any intellectual property rights.

In no event shall the Company and its directors, officers, partners, consultants, agents, and employees and its third party partners, be liable to You or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, arising out of or in connection with Your use of or access to the Platform or Content on the Platform.

The limitations and exclusions in this Section apply to the maximum extent permitted by applicable laws.

Governing Law and Jurisdiction

These Terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts at Bangalore, India.